Order Status

To view your order status you can click on the link for your e-receipt provided in your email confirmation. You can also contact us directly at  http://help.merchdirect.co.uk/customer/portal/emails/new  to inquire about your order status.

Order statuses are explained below:
  • Pre-Order: One or more of the items on your order is on pre-order. We do not ship partial orders so the entire order will ship out once the pre-order item becomes available.
  • Cancelled: Your order has been cancelled by request or has been flagged as fraudulent.
  • Awaiting Shipment: Your order has been successfully placed with us. It generally takes 2-3 business days for an order to be processed.and another 2-3 business days for an item to be produced and shipped.
  • Shipped: Your order has shipped! You can refer to your shipment notification email for the  tracking number/customs ID number provided there. Please keep in mind that tracking numbers can take up to 24hrs to register on their site.
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