- They are unclaimed by the buyer. All packages are assigned tracking numbers, which are sent via automated email to our customers. Always feel free to contact us via http:
- Failure to pay customs fees/import taxes (MD is not responsible for these charges, as stated here: (http://help.merchdirect.co.uk/customer/en/portal/articles/2942344-custom-charges)
- An incorrect shipping address. All addresses must be written in English, and in the following format:
Street Address and house number
City, State/Province, Postal Code
If your country does not use postal codes then please enter 3 zeros into the shipping postal code field at checkout.
If your package is returned to our warehouse, we will contact you to discuss a resend or a refund. If you choose to be refunded after we contact you, *** PLEASE NOTE that we will not refund your shipping cost for these items, we will only process a refund for the cost of the items themselves. ***